We have a 45-day return policy, which means you have 45 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at support@raybels.com. Please note that returns must be sent to the return address provided by email.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please note that you will be responsible for all return shipping charges. We strongly recommend using a trackable shipping method when mailing your return.
If you have any questions about returns, you can always contact us at support@raybels.com.
Damages and Issues
Please inspect your order as soon as you receive it and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We’ll review the issue and work to make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including perishable goods, custom or personalized products, and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once your return is accepted, you can place a separate order for the new item.
European Union 14-Day Cooling-Off Period
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing a justification.
As above, the item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return and let you know whether the refund has been approved.
If approved, your refund will be automatically issued to your original payment method within 10 business days. Please remember that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at support@raybels.com.