Last updated: 14th July 2026
This Privacy Policy describes how Raybels (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, make a purchase from raybels.com, or otherwise communicate with us (collectively, the "Services").
For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources, depending on how you interact with us.
In addition to the specific uses described below, we may use information we collect about you to communicate with you, provide the Services, comply with applicable legal obligations, enforce our terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we mean information that identifies, relates to, describes, or can reasonably be associated with you.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
- Basic contact details including your name, address, phone number, and email address.
- Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information including your username, password, and security questions where applicable.
- Shopping information including items you view, add to your cart, or add to your wishlist.
- Customer support information including information you choose to provide when communicating with us through the Services.
Some features of the Services may require you to provide certain information about yourself. You may choose not to provide this information, but doing so may prevent you from using or accessing certain features.
Information We Collect Through Cookies
We automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies").
Usage Data may include information about how you access and use our Site and account, including device information, browser information, network connection information, IP address, and other information regarding your interaction with our Services.
Information We Obtain from Third Parties
We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:
- Companies that support our Site and Services, such as Shopify.
- Payment processors that collect payment information, such as bank account or credit/debit card information and billing address, to process payments and fulfill orders.
- Third-party services that may automatically collect information when you visit our Site, open or click emails, or interact with our Services or advertisements using technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided by third parties or for their privacy policies and practices.
How We Use Your Personal Information
- Providing Products and Services. We use your personal information to process payments, fulfill orders, send notifications related to your account, purchases, returns, exchanges, and other transactions, manage your account, arrange shipping, facilitate returns and exchanges, and enable you to post reviews.
- Marketing and Advertising. We may use your personal information for marketing and promotional purposes, including sending marketing communications and displaying advertisements for products or services. This may include tailoring advertising on our Site and other websites.
- Security and Fraud Prevention. We use personal information to detect, investigate, and take action regarding possible fraudulent, illegal, or malicious activity.
- Communicating with You. We use your personal information to provide customer support, respond to inquiries, and improve our Services.
Cookies
Like many websites, we use Cookies on our Site. For information about cookies used by Shopify to operate our store, please see Shopify's Cookie Policy .
We use Cookies to operate and improve our Site and Services, remember your actions and preferences, perform analytics, and better understand how users interact with our Services.
We may also permit third-party service providers and advertising partners to use Cookies and similar technologies on our Site to help tailor services, products, and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default. You can choose to remove or reject Cookies through your browser settings. Please note that blocking Cookies may negatively affect your experience and may cause certain features of our Services to function incorrectly or become unavailable.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. These circumstances may include:
- Vendors and third parties that perform services on our behalf, including IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.
- Business and marketing partners, including Shopify, to provide services and advertise to you. These partners may use your information in accordance with their own privacy notices.
- When you direct, request, or consent to our disclosure of certain information to third parties, such as for shipping or through social media integrations.
- Our affiliates or other companies within our corporate group.
- In connection with a business transaction such as a merger, acquisition, sale of assets, or bankruptcy.
- When required to comply with applicable laws, legal processes, subpoenas, court orders, or other lawful requests.
- When necessary to enforce our terms, protect our rights, or protect the Services, our users, or others.
Third-Party Websites and Links
Our Site may provide links to websites or online platforms operated by third parties. If you follow a link to a website that is not affiliated with or controlled by us, you should review its privacy and security policies.
We are not responsible for the privacy, security, accuracy, completeness, or reliability of information provided by third-party websites or platforms.
Children's Data
The Services are not intended for children, and we do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us using the contact details below.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" personal information of individuals under 16 years of age as those terms are defined under applicable law.
Security and Retention of Your Information
We take reasonable measures to protect your personal information. However, no security measures are perfect or completely impenetrable, and we cannot guarantee absolute security.
How long we retain your personal information depends on various factors, including whether we need the information to maintain your account, provide our Services, comply with legal obligations, resolve disputes, or enforce our agreements and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights may apply only in certain circumstances and may be subject to applicable legal limitations.
- Right to Access / Know. You may have the right to request access to personal information that we hold about you.
- Right to Delete. You may have the right to request deletion of personal information we maintain about you.
- Right to Correct. You may have the right to request correction of inaccurate personal information.
- Right to Portability. You may have the right to receive a copy of certain personal information and request that it be transferred to another party, where applicable.
- Right to Opt Out of Sale, Sharing, or Targeted Advertising. Depending on where you live, you may have the right to opt out of certain processing activities considered to be the sale, sharing, or targeted advertising of personal information.
- Restriction of Processing. You may have the right to ask us to restrict certain processing of your personal information.
- Withdrawal of Consent. Where we rely on your consent to process personal information, you may have the right to withdraw that consent.
- Appeal. Where applicable, you may have the right to appeal our decision regarding a privacy request.
- Managing Communication Preferences. You may opt out of promotional emails by using the unsubscribe option provided in those emails. We may still send non-promotional messages, such as order and account-related communications.
You may exercise applicable rights by contacting us using the contact details provided below.
We will not discriminate against you for exercising your privacy rights. We may need to verify your identity before processing certain requests.
Complaints
If you have concerns or complaints about how we process your personal information, please contact us using the details below. Depending on where you live, you may also have the right to contact your local data protection authority.
International Users
Your personal information may be transferred, stored, and processed outside the country in which you live, including in the United States. Your information may be processed by our employees and third-party service providers and partners located in other countries.
Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.
Currency Conversion
By using our website, you agree that third parties may process your IP address to determine your approximate location for currency conversion purposes. A currency preference may be stored in a session cookie in your browser so that your selected currency remains consistent while browsing our Site.
Contact
If you have any questions about this Privacy Policy or our privacy practices, or if you would like to exercise an applicable privacy right, please contact us at:
Email: support@raybels.com